Legal Document
Refund Policy
Refund & Cancellation Policy
1. Right of Withdrawal for Consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Consumers have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us:
Delta Dynamics is a brand of
JZN Management UG (haftungsbeschränkt)
Marcusallee 16
28359 Bremen
Germany
Email: support@jzn-management.com
by means of a clear statement (e.g. letter or email) of your decision to withdraw from this contract.
You may use the model withdrawal form provided at the end of this document, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice before the withdrawal period expires.
2. Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days after receiving your withdrawal notice.
Refunds will be issued using the same payment method used in the original transaction, unless expressly agreed otherwise.
No fees will be charged for the refund.
3. Digital Content and Services
Our products consist primarily of digital content and software-based services, including trading studies and related digital tools.
According to §356(5) BGB and Art. 16(m) of Directive 2011/83/EU, the right of withdrawal may expire early if:
- the digital content has begun execution or delivery, and
- the consumer has expressly agreed to the start of delivery before the withdrawal period expires, and
- the consumer acknowledged that their right of withdrawal will be lost once delivery begins.
In such cases, the right of withdrawal no longer applies once access to the digital content has been granted.
4. Subscriptions and Access-Based Services
Certain products may be offered as subscriptions or time-limited access licenses.
Subscriptions may be cancelled at any time through the user dashboard or by contacting support.
Cancellation takes effect at the end of the current billing period.
Partial refunds for unused time within a billing cycle are generally not provided unless required by law.
5. Refund Eligibility
Refund requests may be reviewed individually. Refunds may be refused in the following cases where legally permissible:
- the digital product has already been accessed or activated
- the service has already been fully or partially used
- the request is submitted after the withdrawal period has expired
- abuse or fraudulent behavior is detected
- the product was obtained through promotional discounts or giveaways
This does not affect mandatory statutory consumer rights.
6. Fraud Prevention and Abuse
To protect our services and community, we reserve the right to deny refund requests or restrict services in cases of suspected abuse, including but not limited to:
- payment fraud or chargeback abuse
- unauthorized distribution of our products
- license sharing or resale
- violation of our Terms of Service
Where necessary, accounts or access rights may be suspended or terminated.
7. Support and Refund Assistance
Before requesting a refund, users are encouraged to contact our support team so that we can help resolve potential technical or usage issues.
Support may be provided via:
- email communication
- Discord support channels
- other official support channels operated by Delta Dynamics
Our goal is to resolve issues quickly and effectively.
8. Chargebacks
Initiating a chargeback without first contacting support to resolve the issue may result in:
- suspension or termination of access to our services
- permanent restriction from future purchases
- additional administrative review
This policy does not affect statutory consumer rights.
9. Changes to this Policy
We reserve the right to update or modify this Refund & Cancellation Policy to reflect changes in legal requirements or business operations.
The most current version will always be available on our website.
Submitting a Refund Request
To submit a refund request, please use your customer dashboard:
There you can review eligibility for each of your purchases, submit a refund request with a reason and the details of your case, and track our response in real time. You will also receive a Discord DM whenever your request is updated.